Compute Environment Managed Services | 2 Min Read
How to Tell If Your Computing Partner is Actually Adding Value to Your Research Process: Dedication and Accountability

Part Five in a Five-Part Series for Life Sciences Researchers and IT Professionals  

Because scientific research is increasingly becoming a multi-disciplinary process that requires researcher scientists, data scientists and technical engineers to work together in new ways, engaging an IT partner that has the specialized skills, service model and experience to meet your compute environment needs can be a difference-maker in the success of your research initiatives.  

If you’re unsure what specifically to look for as you evaluate your current partners, you’ve come to the right place!  In this five-part blog series, we’ve provided a range of considerations important to securing a partner that will not only adequately support your research compute environment needs, but also help you leverage innovation to drive greater value out of your research efforts. Those considerations and qualities include: 

  1. Unique Life Sciences Specialization and Mastery
  2. The Ability to Bridge the Gap Between Science and IT
  3. A High Level of Adaptability
  4. A Service Model That Fits Research Goals

In this last installment of our 5 part series, we’ll cover one of the most vital considerations when choosing your IT partner: Dedication and Accountability. 

You’re More than A Service Ticket

Working with any vendor requires dedication and accountability from both parties, but especially in the Life Sciences R&D space where project goals and needs can shift quickly and with considerable impact.

Deploying the proper resources necessary to meet your goals requires a partner who is proactive, rather than reactive, and who brings a deep understanding and vested interest in your project outcomes (if you recall, this is a critical reason why a service model based on SLA’s rather than results can be problematic).  

Importantly, when scientific computing providers align themselves with their customers’ research goals, it changes the nature of their relationship. Not only will your team have a reliable resource to help troubleshoot obstacles and push through roadblocks, it will also have a trusted advisor to provide strategic guidance and advice on how to accomplish your goals in the best way for your needs (and ideally, help you avoid issues before they surface). And if there is a challenge that must be overcome? A vested partner will demonstrate a sense of responsibility and urgency to resolve it expeditiously and optimally, rather than simply getting it done or worse—pointing the finger elsewhere.   

It’s this combination of knowledge, experience and commitment that will make a tangible difference in the value of your relationship.

Don’t Compromise

Now you have all 5 considerations, it’s time to put them into practice. Choose a scientific computing partner whose services reflect the specialized IT needs of your scientific initiatives and can deliver robust, consistent results. 

RCH Solutions Is Here to Help You Succeed

RCH has long been a provider of specialized computing services exclusively to the Life Sciences. For more than 30 years, our team has been called upon to help biotechs and pharmas across the globe architect, implement, optimize and support compute environments tasked with driving performance for scientific research teams.  Find out how RCH can help support your research team and enable faster, more efficient scientific discoveries, by getting in touch with our team here.

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